Hi!

We just wanted to briefly address the slow loading website and the bad gateway errors that some users are reporting.

This is being caused by DDoS that we’ve identified, and we’re working to mitigate. Simultaneously while working to mitigate this, we’re also making edits to our backend which can also cause server strain leading to more lag and 5xx bad gateway errors.

We apologize for any inconvenience, but we’re working to get it resolved to continue offering uninterrupted services.

Thank you for your patience!

CONFLICT STATUS:

## 7/1/24
@ 21:31:46 – Service interrupted by strain on server
@ 23:02:31 – Security patch applied
@ 23:15:00 – Monitoring fixes

## 7/2/24
@ 00:12:58 – Service still interrupted
@ 00:33:16 – Investigating further
@ 00:49:18 – DDoS confirmed and identified source and targets
@ 04:12:34 – Security patch applied
@ 04:12:34 – Currently monitoring performance and effectiveness….
@ 05:46:52 – Security patch successful, will continue to monitor for performance.

(Please email us if you have been blocked by our security patch)